Many years ago, most people shopped in their local stores complete with parking, long lines, and wobbly shopping carts. Even when online shopping was made available thanks to technology, most people felt uncomfortable using their credit cards and giving their personal information to online shops. However, as years go by things have changed.
Throughout Namibia and the world, online buying has grown exponentially. Ravenda Posh is a Namibian online shop specializing in women’s clothes and accessories owned by Rahab Inghalwa. It is based in Namibia and everything on their site is available in stock. Method of payment is offline, customers order online then pay either by EFT, cash upon pick up.
Speaking to Rahab the owner of Ravenda Posh says
“I have always had a good taste for fashion since I was a kid. Once I started modeling it just becomes better and I couldn’t resist my taste of good clothes and styling”.
Inspired by her own style and everything she came across in her everyday life, mostly of high-end street fashion and festivals that’s how Ravenda Posh was born. Ravenda Posh is for the free and young and also caters for those that want to be different and to stand out, to be unapologetic with a touch of luxury.
Consumers may still be concerned about the security of online shopping, but When ask how relevant her business in terms of delivery is, Rahab explains that the best part about her online shop is that they offer an offline form of payment which is suitable to the customer she does this so she can have a trustful relationship with her customers.
Rahab continues by saying even though one has to make the order online, the payment is actually offline which can be cash upon pick up, EFT, cellphone banking or any form of payment suitable for both of us. Customers willing to try their clothes on before buying are welcome to do so too, they just need to make an arrangement then I will sort them out.
“It’s very important that I keep a good relationship with my customers I have a contact number/WhatsApp number on my site as well as an email address just in case my customers have a question they can contact me any time. I also have an IG account and a Facebook account to interact with my customers on an everyday bases.”
Growth of online shopping has been characterized by strong consumer demands and the increasing number and type of goods available. And for Rahab, her clothes are different from what’s in the market and she says she would like to keep it that way. Rahab also says her products are universal and contemporary, something that’s difficult to get locally most of the time and they don’t have seasons. She sources her stock from Manchester and Los Angeles at the moment every month with the potential of sourcing some from the Middle East in the future.